FAQ
CAN I CANCEL MY ORDER?
If you wish to cancel your order please email subtlelashesofficial@gmail.com as soon as possible. We try our best to ship out orders and once an order is dispatched we can not cancel the order. Order Cancellations will be considered but cannot be guaranteed.
HOW LONG DOES MY ORDER TAKE TO PROCESS?
Upon receiving your order confirmation email notification, your order can take between 2 – 4 business days to process and ship (excluding weekends and holidays). Please note that during special promotions or sales, processing can take between 5 – 7 business days due to an influx of orders.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Shipping times are dependent on your selected shipping method and delivery location. Please allow 5 – 10 business days for standard domestic shipments and 7 – 30 business days for international standard to be received.
WHAT IS THE RETURN AND EXCHANGE POLICY?
We offer a 100% Satisfaction Guarantee on all orders. If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise from your order less shipping fees. Refund requests must be made within 30 days from the receipt of merchandise. A $5 Shipping and Handling fee is applied to all US Orders. For International Orders, please visit your local post office to process the return.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Subtle Lashes accepts PayPal, Visa, MasterCard, American Express, Discover, Apple Pay, and Afterpay. All transactions will be processed in USD.
WHY IS THERE AN ERROR WHEN ATTEMPTING TO COMPLETE AN ORDER?
Please double check billing information: billing address, CVC security code, and billing name. Please note, billing address is associated with your bank account.