Help Center

If you wish to cancel your order please email subtlelashesofficial@gmail.com as soon as possible. We try our best to ship out orders and once an order is dispatched we can not cancel the order. Order Cancellations will be considered but cannot be guaranteed. 

Upon receiving your order confirmation email notification, your order can take between 2 – 4 business days to process and ship (excluding weekends and holidays). Please note that during special promotions or sales, processing can take between 5 – 7 business days due to an influx of orders. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, PayPal, Visa, MasterCard, American Express, Discover, Apple Pay, and Afterpay. 
• In some cases, we accept payments via Venmo @daelyinh. 
• Note that additional exchange fee may apply if your currency is other than US dollars.
  

International taxes might be applied depending on your country's taxes policy. Customs duty is calculated as a percentage of the customs value of the goods: The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

We offer a 100% Satisfaction Guarantee on all orders. If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise from your order less shipping fees. Refund requests must be made within 30 days from the receipt of merchandise. A $5 Shipping and Handling fee is applied to all US Orders. For International Orders, please visit your local post office to process the return. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email subtlelashesofficial@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.